Return and Refund Policy for Digital Products

Effective Date: 12/30/2024

At The Follicle Nerd, we want you to be satisfied with your purchase. However, due to the nature of digital products, all sales are final once the product has been downloaded or accessed. Please read the details below carefully before making a purchase.

Digital Product Refund Policy

1. Non-Refundable Products
   All digital products, including eBooks, downloads, and other electronic content, are non-refundable once they have been purchased and accessed or downloaded.

2. Eligibility for Refunds
   Refunds will only be issued in the following circumstances:

   • The product was not delivered (e.g., you did not receive the download link or file).

   • A technical issue on our end prevented access to the product.

   • The product you received is significantly different from its description.

3. Requesting a Refund
   To request a refund in eligible circumstances, please contact us at nerd@folliclenerd.com within 7 days of your purchase. Include:

   • Your order number.

   • A description of the issue you’re experiencing.

4. Resolution Process

   • We will review your request within 3 business days and determine if it qualifies for a refund.

   • If approved, your refund will be processed within 5-7 business days and returned to the original payment method.

5. Exchanges and Replacements
   If you experience a technical issue with your purchase (e.g., corrupted file or download error), we will gladly provide a replacement at no additional charge.

Important Notes

• By completing your purchase, you agree to the terms of this Return and Refund Policy.

• We encourage you to read product descriptions thoroughly before purchasing to ensure the product meets your needs.

• For any questions or assistance, reach out to us at contact@thefolliclenerd.com.

Thank you for your understanding and for supporting The Follicle Nerd!